Why good customer service skills are essential

Did you know that you need 12 positive customer experiences to compensate for one negative customer experience?   Great customer service is essential for everyone and anyone working in a customer-centred role.

Creator: Scott L
Published: 19 May 2021

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Just Landed - New suite of CPD Certified Health and Wellbeing Courses

Just Landed!   Our CPD Certified courses have expanded and now include a suite of Mental Health and Wellbeing courses.   You can study from practically anywhere at any time online.

Creator: Scott L
Published: 10 February 2021

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Festival of Learning Certificate of Achievement for our partnership with Jubilee Park Community Centre

The incredible partnership between SAFL and the Jubilee Park Community Centre in Tipton has been recognised by the Festival of Learning for their joint contribution to the community.

Creator: Scott L
Published: 26 June 2020

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Our year in images and our new online service

Sandwell Adult and Family Learning (SAFL) is the adult education service for Sandwell Metropolitan Borough Council.

Creator: Scott L
Published: 19 June 2020

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Mindfulness Watch our video

Creator: Linda Matthews
Published: 03 June 2020

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