Information, Advice and Guidance - Level 2 - Online Course
Who is this course for?
Do you want to learn how to give good information, advice and guidance?
Do you want or need a nationally recognised level 2 qualification in IAG?
Do you want to start offering IAG to your pupils, staff or customers?
By studying our level 2 Information, Advice or Guidance (IAG) course, you will gain an in-depth understanding of the key areas associated with providing effective IAG, including signposting, referrals, record keeping, confidentiality and communication/listening techniques.
This course is suitable for anyone working in, or looking to work in, a role which involves the giving of information, advice or guidance. The knowledge gained by carrying out this qualification is transferable across a wide range of sectors, allowing you to apply it to your own employment context.
This course aims to equip you with the practical skills needed to successfully convey information, advice or guidance in a wide range of situations and sectors. The course covers a variety of key topics crucial to providing an excellent and efficient service, including questioning, listening and communicating techniques, the importance of confidentiality and how to overcome barriers.
As part of this course you will also obtain a a CPD certified certificate in E-Safety and Safeguarding Children and Adults.
- Study anywhere and at your own pace.
- Enrol at any time.
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Unit 1: Information, advice or guidance in practice
In this unit, you will learn about the various differences between information, advice and guidance and the requirements of different clients and how these are best met. It will also help you to gain in-depth knowledge of the boundaries and responsibilities present when offering information, advice and guidance, including signposting, referrals and record keeping.
Unit 2: Developing interaction skills for information, advice or guidance
Within this unit, you will discover how to interact with clients, executing appropriate and effective questioning techniques, listening skills and non-verbal communication. You will also gain knowledge of the impact of values, beliefs and attitudes on any interactions you may encounter, as well as the importance of confidentiality and impartiality.
Unit 3: Signposting and referral in information, advice or guidance
In this unit, you will gain an understanding of the difference between signposting and referrals – when it is appropriate to refer or signpost an individual organisation’s procedures. Employees will also gain knowledge of good practice when signposting and referring, including recording, monitoring and evaluating.
Unit 4: Information, advice or guidance in context
Within this unit, you will gain an understanding of information, advice or guidance in the context of their own practice and a specific group of clients – exploring different ways of assisting clients to explore and make choices. Knowledge on discriminatory practices and behaviours affecting specific client groups, as well as potential barriers and how to overcome them, are explored within this unit.
Unit 5: Skills for advice providers
This unit provides you with an understanding of the purpose and process of an advice interview, examining the relationship between client and advisor, the advisor’s role, stages of the advice interview and how to ensure client confidentiality. A key part of this section is gaining knowledge of social policy in advice work, negotiating effectively on a client’s behalf and support and action planning.
This course will take on average 8 to 12 weeks to complete.
This course is purely online. You will learn from the comfort of your own home, in your own time and at your own pace. By enrolling on this course you will get access to award-winning learning and assessment materials. You will be suported through this journey by a qualified tutor.
There are no formal entry requirements, but you will need to provide evidence that you have been a resident of the UK/EU for the past three years and aged 19+. You would also need a good level of English in order to understand the course materials and complete the course.
As you would be studying from home you would need an internet connection and access to a computer, tablet or smartphone.
How will progress be monitored and assessed?
Your learning is completed online through our online learning platform. All assessments are completed on that platform and you receive immediate feedback as they are marked online, automatically.
Successful completion of this course will provide you with a nationally recognised Level 2 Certificate in Information, Advice and Guidance by awarding body CACHE. You will also receive 2 in house CPD certified certificates for successful completion of the E-Safety Module and the Safeguarding Adults and Children Module.
After completing this course, could I progress onto another course?
At the end of this course you will be able to enrol on further SAFL or college courses. See our full course offer here.
Are there any additional costs?
100% Concession if in receipt of Universal Credit, Job Seekers or Employment Support allowance.
50% Concession if aged 60+.