Did you know that you need 12 positive customer experiences to compensate for one negative customer experience?
Why are customer services skills so important?
Great customer service is essential for everyone and anyone working in a customer-centred role. It is an essential skill for many businesses to succeed and to ensure the customer has a great experience with them. Working in a customer-centred role means that people can be faced with difficult and challenging problems that they must resolve there and then. Our customer service courses aim to give you the tools to effectively deal with customer service enquiries, how to manage and handle expectations, complaints and how to go about your day whilst providing excellent customer service. They will help you develop the skills and tools you need to be able to adapt to any situation whilst adding to a good customer experience.
These skills are essential whether your customer interaction is online, by phone or face to face. By providing excellent customer service throughout every journey of the customer's experience it will result in more positive reviews, an increase in returning customers, more frequent and higher value sale. It is more expensive to source new customers than it is to retain existing ones, so it is imperative no matter what your role or business that you can give your customer's the best experience even when things sometimes go wrong.
We offer two great customer service qualifications for your development and business.